I have decided I will no longer spend my hard-earned money on planner brands whose companies do not listen to their customers. I should not have to fight with a company to be listened to.
So instead, I am going to list companies who listen to their customers, provide positive dialogue, and go out of their way to make their customers happy.
Quo Vadis really stands out as a company who goes the extra mile to listen to their customers and make us happy. They have an excellent blog where they create a real dialogue with customers. They ask us what's important to us, what we need and what we like. They bring back planner formats due to popular demand. They interact with customers on Twitter. Dealing with Quo Vadis is like chatting with a friend. They are awesome.
Paperblanks also interacts well with customers via their blog, Facebook and Twitter. They are fun to chat with and I love seeing their new designs.
Uncalendar is a small company run by real people who do excellent customer service at a human level. They love their customers' comments so much they post them *all* on their website. They recently joined Facebook too.
Brush Dance is run by great people who really care about their customers and are passionate about their (wonderful) products! They also communicate directly with their customers via their blog, Twitter and Facebook.
WeekDate is another company who communicates directly with customers and does everything in their power to make us happy. I love getting their time management tips on Twitter and Facebook.
Success Choice is another small business run by real humans who really listen to their customers and make changes to their products based on customer suggestions. Their products are of the highest quality and designed to enrich your life.
Personal Planner UK is run by really nice folks who offer the ultimate in totally customized planners. You can find them on Facebook too.
There are a lot of excellent planner companies out there! What planner companies have you had positive experiences with?